Extra information and frequently asked questions
Arriving for your swim lesson
Once you have enrolled in the Swim & Survive program at AquaPulse, you will receive two membership cards.
The Blue card is the Student Card
The Green card is the Responsible Parent/Guardian Card
Once you arrive for your swim lesson or aquatic visit to AquaPulse, you will need to swipe the Blue Student Card first. Once this is complete and the green light flashes, you can then swipe the Green Responsible Parent/Guardian Card and both gain entry.
Please note: The Green Responsible Parent/Guardian Card will not provide access to the facilities unless the Blue Student Card has been scanned directly beforehand. It is important to scan the Blue Student Card to record attendance at your lesson.
Only one responsible adult may gain entry to the facility with the Green Responsible Parent/Guardian Card. All additional guests must pay an aquatic casual entry or spectator fee.
If at any stage a membership card does not scan, please see one of the Services team members who will be able to assist you.
Students in the Swim & Survive Infants program must wear a swim nappy to all classes and must always be accompanied by a responsible adult. Disposable swim nappies can be purchased at AquaPulse reception or the Swim School Office.
Do our Swim & Survive swim lessons only occur during the Victorian public-school terms?
Yes. The WynActive Swim & Survive program runs concurrently with the Victorian public-school terms and breaks during school holidays and public holidays.
Do our Swim & Survive swim lessons occur during school holidays and on public holidays?
No. The WynActive Swim & Survive program does not run during school holidays or on public holidays. Please refer to the Swim School Members Calendar for Swim School term dates and public holiday dates.
Does my Swim School membership include aquatic access outside of my allocated swim lesson time?
Yes. A WynActive Swim School Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time at no extra cost. Also included is access for your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months. All additional guests must pay an aquatic casual entry or spectator fee.
Am I charged over school holidays?
Yes. You are still charged during the school holidays when there are no Swim & Survive swim lessons. The reason for this is because WynActive Swim School Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time at no extra cost. Also included is access for your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months. Your child will also be eligible to participate free of charge in the WynActive School Holidays Program at AquaPulse or Werribee Outdoor Pool.
What is the WynActive School Holidays Program?
The WynActive School Holidays Program at AquaPulse or Werribee Outdoor Pool is a special week-long program which is offered free of charge to Swim School Members each school holidays. Information about upcoming School Holidays Programs, including dates and venue, will be published on the AquaPulse website and Facebook page in the weeks leading up to each school holidays. The website address is www.aquapulse.wynactive.com.au and there is a link to the AquaPulse Facebook page on the website homepage. You can also search @AquaPulse on Facebook to find it.
Does my Swim School Membership include access to the waterslides?
Yes. Waterslides operate:
Weekdays (during school terms)
4pm - 6pm
Weekends, School Holidays & Public Holidays
10am - 5pm
Please note that minimum height requirements apply. You must be 125cm to ride the slides and children under the age of 10 must be accompanied by an adult. See the website for additional T&C’s.
How long are Swim & Survive swim lessons?
All classes are 30 minutes except for the Swim & Survive Active 7 level which is 60 minutes.
Will I have the same Swim Teacher every lesson?
We always try to ensure that Swim School Students continue with the same Swim Teacher every week. However, there may be situations or occasions where it is necessary for a different teacher to take the class. Please note that your lane allocation won’t change, you will be in the same lane number every week unless you are advised by Swim School that your lane number has changed.
How will I know when my child is ready to progress to the next level?
Swim Teachers will speak to a Swim School Leader when they believe your child may be ready to progress to the next level. The Swim School Leader will then assess your child’s swimming during their Swim Lesson.
When a student is ready to move to the next level, the Swim School Leader will ask you to speak with a team member in the Swim School Office to organise a new class for the change in level.
Does the Swim & Survive program align with the new Victorian Water Safety Certificate?
The Royal Life Saving Society of Australia (RLSSA) and Life Saving Victoria (LSV) assisted in the development of the Victorian Water Safety Certificate (VWSC). The VWSC is equivalent to successful completion of Active 4 within the Swim & Survive program.
Are there make-up lessons?
No. If your child misses a lesson due to illness or any other reason, we do not provide extra lessons at a different time to make up for the missed lesson.
How do I suspend my Swim School Membership?
The only suspension offered for Swim School Members is when a medical certificate is provided. Suspension requests must be completed in person at AquaPulse and the medical certificate must be provided before the suspension can be applied. Medical suspensions cannot be back-dated, they are for future absence only (E.g. the student has a broken bone and will be in plaster for an extended period).
If you suspend a Swim School Membership due to medical reasons your membership and direct debit payments will be stopped (suspended) for the duration stated on the medical certificate. In addition, your child’s position in the class will be offered to a different student. At the end of the medical suspension, you will need to contact the Swim School to re-enrol your child into a suitable class.
How do I cancel my Swim School membership?
If you wish to cancel your child’s Swim School Membership you will need to complete a cancellation form in person via the Services desk at AquaPulse.
Please refer to the terms and conditions of your membership to ensure you are aware of any associated charges for cancelling. Please visit www.wynactive.com.au for all terms and conditions.
Watch Around Water Policy
For more on the Watch Around Water policy that applies at WynActive aquatic facilities please see: www.aquapulse.wynactive.com.au/aquatics/watcharoundwaterpolicy