ACCESSIBILITY
Cérge – Your digital concierge.
The Cérge companion app allows guests to send a notification to the centre, notifying our team of their upcoming arrival and providing any need-to-know information about their disability. Please watch this video for more information.
Visit the WynActive companion website for a sneak peek into WynActive. The companion website includes:
- A visual story of arriving at the centre, including the sounds, smells, feels and looks like at various points of a visit.
- An access guide, showcasing the accessible features of each centre.
- A 360 degree virtual tour.
- A.I. generated audio guide.
AquaPulse
- Ramp access to the facility entrances
- Wheelchair accessible parking
- Parents room
- Ramp access to all pools
- Hoist access to the Warm Water Pool
- Lift access to level 1 Gym
- Accessible changerooms
- Braille signage throughout the facility
- Aquatic wheelchairs
MLAK Key
Master Lock Access Key (MLAK) system is a unique and innovative system that uses a universal lock and key to allow people with special needs to access dedicated public facilities.
For more information about MLAK visit our FAQ page here.
Communication
All websites are equipped with Google Translator, simply click the ‘Select Language’ drop box on the top right-hand side of any of our web pages to select your preferred language.
Our Service Desk team are also equipped with language and sign assistance cards to assist any customer that may require these to communicate.
Website Content Accessibility
The Userway widget provides a wide range of features that make it easier for all users, including those with disabilities, to navigate and interact with the website content. Here are some key features of the Userway widget:
- Accessibility options: The widget offers several accessibility options, such as adjustable font sizes, colour contrast adjustments, and customizable text spacing. These features enable users with visual impairments or reading difficulties to comfortably access the website’s content.
- Screen reader compatibility: The widget seamlessly integrates with screen reader software, ensuring that visually impaired users can effortlessly navigate the website by listening to the screen reader’s audio output.
- Keyboard navigation: Userway enhances keyboard navigation by providing a skip-to-content option, allowing users to jump directly to the main content without having to navigate through menus or unnecessary elements.
- Text-to-speech functionality: This feature converts the website’s text content into spoken words, enabling users with reading difficulties or visual impairments to listen to the website’s information.
- Adjustable cursor size and colour: The widget allows users to customize the cursor size and colour, making it easier for individuals with visual impairments or cognitive challenges to locate and interact with on-screen elements.
- Language translation: Userway supports language translation, allowing users to easily translate the website’s content into their preferred language, improving accessibility for non-native speakers.