Swim Lessons

Learn to swim.

Lesson FAQ’s

ARRIVING FOR YOUR SWIM LESSON

Once you have enrolled in the Swim & Survive program at AquaPulse, you will receive;

An access band for your child if they are under the age of 10

o Pink if they are under the age of 5

o Yellow if they are between 5 years and 10 years of age.

– The Responsible Parent/Guardian will receive a Green card.

Once you arrive for your swim lesson or an aquatic visit to AquaPulse or Werribee Outdoor Pool, you will need to swipe the Student access band first. Once this is complete and the green light flashes, you can then swipe the Green Responsible Parent/Guardian Card, and both gain entry.

Please note: The Green Responsible Parent/Guardian Card will not provide access to the facilities unless the Student Access band has been scanned directly beforehand. It is important to scan the Student Access card to record attendance at your lesson.

Only one responsible adult may gain entry to the facility with the Green Responsible Parent/Guardian Card. All additional guests must pay an aquatic casual entry or spectator fee.

If at any stage a membership card does not scan, please see one of the Services team members who will be able to assist you. 

Additional Membership Benefits:

Your WynActive Swim School Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time. Also included is access for you or your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months.

Swim nappies

Students in the Swim & Survive Infants program must wear a swim nappy to all classes and must always be accompanied by a responsible adult. Disposable swim nappies can be purchased at AquaPulse reception or the Swim School Office.

Do our Swim & Survive swim lessons only occur during the Victorian public-school terms?

Yes. The WynActive Swim & Survive program runs concurrently with the Victorian public-school terms and breaks during school holidays and public holidays.

Do our Swim & Survive swim lessons occur during school holidays and on public holidays?

No. The WynActive Swim & Survive program does not run during school holidays or on public holidays. Please refer to the Swim School Members Calendar for Swim School term dates and public holiday dates.

Does my Swim School membership include aquatic access outside of my allocated swim lesson time?

Yes. A WynActive Swim School Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time at no extra cost. Also included is access for your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months. All additional guests must pay an aquatic casual entry or spectator fee.

Am I charged over school holidays?

Yes. You are still charged during the school holidays when there are no Swim & Survive swim lessons however, we do not charge over the Christmas break. The reason for this is because WynActive Swim School Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time at no extra cost. Also included is access for your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months. Your child will also be eligible to participate free of charge in the WynActive School Holidays Program at AquaPulse or Werribee Outdoor Pool.

What is the WynActive School Holidays Program?

The WynActive School Holidays Program at AquaPulse or Werribee Outdoor Pool is a special week-long program which is offered free of charge to Swim School Members each school holidays. Information about upcoming School Holidays Programs, including dates and venue, will be published on the AquaPulse website and Facebook page in the weeks leading up to each school holidays. You can also search @AquaPulse on Facebook to find it.

Does my Swim School Membership include access to the waterslides?

Yes.
Waterslide Opening Hours

Please note: A minimum height requirements apply. You must be 125cm to ride the slides and children under the age of 10 must be accompanied by an adult. See the website for additional T&C’s.

How long are Swim & Survive swim lessons?

All classes are 30 minutes except for the Swim & Survive Active 7 level which is 60 minutes.

Will I have the same Swim Teacher every lesson?

We always try to ensure that Swim School Students continue with the same Swim Teacher every week. However, there may be situations or occasions where it is necessary for a different teacher to take the class. Please note that your lane allocation won’t change, you will be in the same lane number every week unless you are advised by Swim School that your lane number has changed.

How will I know when my child is ready to progress to the next level?

Swim Teachers will conduct student assessments. When the student has demonstrated specific skills that they need to progress to the next level consistently for 3 weeks in a row they will be deemed ready to progress to the next level. Certificates are provided when the student progresses to the next level and can be collected from a Swim School Leader in the Swim School office.

Does the Swim & Survive program align with the new Victorian Water Safety Certificate?

The Royal Life Saving Society of Australia (RLSSA) and Life Saving Victoria (LSV) assisted in the development of the Victorian Water Safety Certificate (VWSC). The VWSC is equivalent to successful completion of Active 4 within the Swim & Survive program.

Are there make-up lessons?

We do not offer make up lessons. If a student misses a lesson due to medical reasons, a credit can be applied to your Learn to Swim account if a medical certificate is supplied.

How do I suspend my Swim School Membership?

Suspensions are only offered for Swim School Members when a medical certificate is provided. There are two ways to suspend your membership;

1. In person at Aquapulse

2. Via email a. Send an email to memberships@westernleisureservices.com , with the copy of the medical certificate attached and the students full name.

If you suspend a Swim School Membership due to medical reasons your membership and direct debit payments will be suspended for the duration stated on the medical certificate, up to a maximum of one month

In the event that you cannot come into the centre due to COVID-19 or any other illness you can email the membership team at: memberships@westernleisureservices.com.au Please state the name of the student you would like to suspend and the reason and your account will be suspended.

How do I cancel my Swim School membership?

If you wish to cancel a Swim School Membership you will need to complete a cancellation form in person via the Services desk at AquaPulse.

In the event that you cannot come into the centre due to COVID-19 or any other reason you can email the membership team at: memberships@westernleisureservices.com.au Please state the name of the student you would like to cancel and the reason of cancellation and we will be able to process your request.

Please refer to the terms and conditions of your membership to ensure you are aware of any associated charges for cancelling.

What is the Victorian Water Safety Certificate and how does it align to the Swim & Survive program?

The Victorian Water Safety Certificate is a benchmark for Victorian Students which outlines competencies in swimming and water safety skills and knowledge. Students should be competent in these skills by the end of Grade 6. The successful completion of the Certificate continues to guide the need for swimming and water safety funding in Victorian schools.

The Royal Life Saving Society of Australia (RLSSA) and Life Saving Victoria (LSV) assisted in the development of the Victorian Water Safety Certificate (VWSC) which aligns with the Victorian Schools Curriculum. The VWSC is equivalent to successful completion of Active 4 within the Swim & Survive program and issued to all WynActive Swim School Members who successfully obtain an Active 4 Certificate.