WynSwim

#WYNSWIM4YOURLIFE

FREQUENTLY ASKED QUESTIONS

All classes are 30 minutes.

Yes. A WynSwim Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time at no extra cost. Also included is access for your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months. All additional guests must pay an aquatic casual entry or spectator fee.

Swim Teachers will conduct student assessments. When the student has demonstrated specific skills that they need to progress to the next level consistently for 3 weeks in a row they will be deemed ready to progress to the next level. Certificates are provided when the student progresses to the next level and can be collected from a Swim School Leader in the WynSwim office.

We do not offer make up lessons. If a student misses a lesson due to medical reasons, a credit can be applied to your WynSwim Membership account if a medical certificate is supplied.

We always try to ensure that WynSwim Students continue with the same Swim Teacher every week. However, there may be situations or occasions where it is necessary for a different teacher to take the class. Please note that your lane allocation won’t change, you will be in the same lane number every week unless you are advised by WynSwim that your lane number has changed.

The WynSwim Swim & Survive program runs concurrently with the Victorian public-school terms and runs water-safety classes for one week of the holidays.

Water safety lessons for the 2023 calendar year will occur:
Term 1  23rd January – 6th April
Term 2 17th April – 30th June 
Term 3 10th July – 23rd September 
Term 4 2nd October – 24th December 

The WynSwim Swim & Survive program runs for one week during school holidays. Please refer to the WynSwim Members Calendar for Swim School term dates and public holiday dates.

WynSwim lessons are a 44 week program, which means that lessons will run during the first week of school holidays in Terms 1,2,3 & 4.

While lessons do not run in the second week of the 2-week school holidays, you will be charged for this week. Your fortnightly charges include costs for lessons and access to AquaPulse and Werribee Outdoor Pool during opening hours, all year round.

At the end of the year and over the summer holidays there is a period of time where you are not charged. Please see our WynSwim calendar for all the debit dates in our current financial year.

WynTensive is a 3-day intensive program that gives children from 3 years old the opportunity to access lifesaving lessons. With lessons running over consecutive days, this improves the understanding of the skills they are learning, while staying cool and enjoying the pool.

Yes. Your WynSwim Membership does include access to the waterslides. Please note, minimum height requirements apply. You must be 125cm to ride the slides and children under the age of 10 must be accompanied by an adult. See the website for additional T&C’s. For Waterslide Open Hours, please click here.

Your child’s WynSwim Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of scheduled class times. Also included is access for you or your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months.

If the membership is in your name and you are above the age of 16 years old, yes. If the WynSwim Membership is in your child’s name, you as a parent or guardian do not have access to the Spa, Sauna and Steam Room.

Once you have enrolled in the Swim & Survive program at AquaPulse, you will receive an access band for your child if they are under the age of 10:

  • Pink if they are under the age of 5
  • Yellow if they are between 5 years and 10 years of age.
  • The responsible Parent/Guardian will receive a Green card.

Once you arrive for your swim lesson or an aquatic visit to AquaPulse or Werribee Outdoor Pool, you will need to swipe the Student access band first. Once this is complete and the green light flashes, you can then swipe the Green Responsible Parent/Guardian Card, and both gain entry.

Please note: The Green Responsible Parent/Guardian Card will not provide access to the facilities unless the Student Access band has been scanned directly beforehand. It is important to scan the Student Access card to record attendance at your lesson.

Please note: Only one responsible adult may gain entry to the facility with the Green Responsible Parent/Guardian Card. All additional guests must pay an aquatic casual entry or spectator fee.

Students in the Swim & Survive Infants program must wear a swim nappy to all classes and must always be accompanied by a responsible adult. Disposable swim nappies can be purchased at AquaPulse reception or the WynSwim Office.

The Royal Life Saving Society of Australia (RLSSA) and Life Saving Victoria (LSV) assisted in the development of the Victorian Water Safety Certificate (VWSC). The VWSC is equivalent to successful completion of Level 6 within the Swim & Survive program.

Suspensions are only offered for WynSwim Members when a medical certificate is provided. There are two ways to suspend your membership;

  1. In person at Aquapulse
  2. Via email – Send an email to wynswim@wynactive.com.au with the copy of the medical certificate attached and the students full name.

If you suspend a WynSwim Membership due to medical reasons your membership and direct debit payments will be suspended for the duration stated on the medical certificate. In the event that you cannot come into the centre due to COVID-19 or any other illness you can email the membership team at: wynswim@wynactive.com.au. 

Please state the name of the student you would like to suspend and the reason and your account will be suspended.

If you wish to cancel a Swim School Membership you will need to complete a cancellation form in person via the Services desk at AquaPulse.

Please state the name of the student you would like to cancel and the reason of cancellation and we will be able to process your request.

Please refer to the terms and conditions of your membership to ensure you are aware of any associated charges for cancelling.