Frequently Asked Questions
How long are Swim & Survive swim lessons?
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All classes are 30 minutes.
Does my WynSwim membership include aquatic access outside of my allocated swim lesson time?
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Yes. A WynSwim Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time at no extra cost. Also included is access for your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months. All additional guests must pay an aquatic casual entry or spectator fee.
How will I know when my child is ready to progress to the next level?
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Swim Teachers will conduct student assessments. When the student has demonstrated specific skills that they need to progress to the next level consistently for 3 weeks in a row they will be deemed ready to progress to the next level. Certificates are provided when the student progresses to the next level and can be collected from a Swim School Leader in the WynSwim office.
Are there make-up lessons?
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We do not offer make up lessons. If a student misses a lesson due to medical reasons, a credit can be applied to your WynSwim Membership account if a medical certificate is supplied.
Will I have the same Swim Teacher every lesson?
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We always try to ensure that WynSwim Students continue with the same Swim Teacher every week. However, there may be situations or occasions where it is necessary for a different teacher to take the class. Please note that your lane allocation won’t change, you will be in the same lane number every week unless you are advised by WynSwim that your lane number has changed.
Do our Swim & Survive lessons run concurrently with the Victorian public-school terms?
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The WynSwim Swim & Survive program runs concurrently with the Victorian public-school terms and runs water-safety classes for one week of the holidays. Water safety lessons for 2021/22 will occur on Monday 20 September 2021 – Sunday 26 September 2021, Monday 24 January 2022 – Sunday 30 January 2022, Monday 11 April 2022 – Sunday 17 April 2022 and Monday 27 June 2022 – Sunday 3 July 2022. Please note, WynSwim lessons do not occur on public holidays.
Do our Swim & Survive swim lessons occur during school holidays and on public holidays?
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The WynSwim Swim & Survive program runs for one week during school holidays. Water safety lessons for 2021/22 will occur on Monday 20 September 2021 – Sunday 26 September 2021, Monday 24 January 2022 – Sunday 30 January 2022, Monday 11 April 2022 – Sunday 17 April 2022 and Monday 27 June 2022 – Sunday 3 July 2022. WynSwim lessons do not occur on public holidays. Please refer to the WynSwim Members Calendar for Swim School term dates and public holiday dates.
Am I charged over school holidays?
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Yes. You are still charged during the school holidays when there are no Swim & Survive swim lessons, however, we do not charge over the Christmas break. The reason for this is because WynSwim Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of your scheduled class time at no extra cost. Also included is access for your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months. Your child will also be eligible to participate free of charge in the WynTensive School Holidays Program at AquaPulse or Werribee Outdoor Pool.
What is the WynTensive School Holidays Program?
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The WynTensive School Holidays Program at AquaPulse or Werribee Outdoor Pool is a special week-long program which is offered free of charge to WynSwim Members each school holidays. Information about upcoming School Holidays Programs, including dates and venue, will be published on the AquaPulse website and Facebook page in the weeks leading up to each school holidays. You can also search @AquaPulse on Facebook to find it.
Does my WynSwim Membership include access to the waterslides?
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Yes. Your WynSwim Membership does include access to the waterslides. Please note, minimum height requirements apply. You must be 125cm to ride the slides and children under the age of 10 must be accompanied by an adult. See the website for additional T&C’s. For Waterslide Open Hours, please click here.
Does my child’s WynSwim Membership give me access to the pool too?
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Your child’s WynSwim Membership also entitles your child and one accompanying adult to free entry to AquaPulse outside of scheduled class times. Also included is access for you or your child and one accompanying adult to Werribee Outdoor Pool which opens during the warmer months.
What do I need to do when my child arrives for their first lesson?
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Once you have enrolled in the Swim & Survive program at AquaPulse, you will receive an access band for your child if they are under the age of 10:
- Pink if they are under the age of 5
- Yellow if they are between 5 years and 10 years of age. The responsible Parent/Guardian will receive a Green card.
Once you arrive for your swim lesson or an aquatic visit to AquaPulse or Werribee Outdoor Pool, you will need to swipe the Student access band first. Once this is complete and the green light flashes, you can then swipe the Green Responsible Parent/Guardian Card, and both gain entry.
Please note: The Green Responsible Parent/Guardian Card will not provide access to the facilities unless the Student Access band has been scanned directly beforehand. It is important to scan the Student Access card to record attendance at your lesson.
Please note, only one responsible adult may gain entry to the facility with the Green Responsible Parent/Guardian Card. All additional guests must pay an aquatic casual entry or spectator fee.
Does my child need to wear a swim nappy?
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Students in the Swim & Survive Infants program must wear a swim nappy to all classes and must always be accompanied by a responsible adult. Disposable swim nappies can be purchased at AquaPulse reception or the WynSwim Office.
Does the Swim & Survive program align with the new Victorian Water Safety Certificate?
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The Royal Life Saving Society of Australia (RLSSA) and Life Saving Victoria (LSV) assisted in the development of the Victorian Water Safety Certificate (VWSC). The VWSC is equivalent to successful completion of Level 6 within the Swim & Survive program.
How do I suspend my Swim School Membership?
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Suspensions are only offered for WynSwim Members when a medical certificate is provided. There are two ways to suspend your membership;
1. In person at Aquapulse
2. Via email – Send an email to swimschool@westernleisureservices.com.au with the copy of the medical certificate attached and the students full name.
If you suspend a WynSwim Membership due to medical reasons your membership and direct debit payments will be suspended for the duration stated on the medical certificate.
In the event that you cannot come into the centre due to COVID-19 or any other illness you can email the membership team at: swimschool@westernleisureservices.com.au. Please state the name of the student you would like to suspend and the reason and your account will be suspended.
How do I cancel my Swim School Membership?
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If you wish to cancel a Swim School Membership you will need to complete a cancellation form in person via the Services desk at AquaPulse.
In the event that you cannot come into the centre you can email the membership team at: wynswim@westernleisureservices.com.au
Please state the name of the student you would like to cancel and the reason of cancellation and we will be able to process your request.
Please refer to the terms and conditions of your membership to ensure you are aware of any associated charges for cancelling.
Does my WynSwim Membership give me access to the Spa, Sauna and Steam Room?
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If the membership is in your name and you are above the age of 16 years old, yes. If the WynSwim Membership is in your child’s name, you as a parent or guardian do not have access to the Spa, Sauna and Steam Room.